FAQ
Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase, as long as the order has not yet shipped. A 5% fee of the order total will be retained to cover payment processing and administrative costs. The remaining amount will be refunded within 7 business days (timeline may vary by financial institution). To cancel, email hello@thevintagenote.com.
Can I return or exchange an item?
Returns are accepted on non-personalized items. You must notify us within 14 days of receiving your order. Return shipping costs are the customer's responsibility, and items must be returned in new/unused condition for a full refund. Custom and personalized orders are not returnable.
If your product arrives damaged or different from what you ordered, we will send a replacement or issue a partial or full refund. Please contact us and we will work with you to find an acceptable solution.
Shipping Policy
We proudly offer shipping-included pricing for most of our products. To provide the best value, we will select the shipping carrier and method that ensures safe and timely delivery. If you prefer a specific carrier or need expedited shipping, we’re happy to accommodate your request. Please contact us before placing your order so we can calculate the additional cost. Any extra charges must be paid in full before your order is shipped.
Important Notes
- Orders typically ship within 5-7 business days, though larger items may take up to 10 business days.
- Tracking information will be provided once your order ships.
- Please double-check your shipping address at checkout. We cannot be held responsible for delays or additional fees caused by incorrect or incomplete addresses.
- If you have any questions about your shipment or need special accommodations, please don’t hesitate to contact us at hello@thevintagenote.com